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PLEASE SUBMIT SECONDARY/COB CLAIMS ON PAPER WHEN PRIMARY IS NOT MEDICARE

Rejection Message Rejection Details Resolution

PLEASE SUBMIT SECONDARY/COB CLAIMS ON PAPER WHEN PRIMARY IS NOT MEDICARE

The claim is rejecting for incorrect SBR09 (insurance program) value in 2320 for Medicare.

Follow the instructions below to change the insurance program code:

  1. Click Encounters > Track Claim Status.
  2. Look for and double-click on the encounter that needs correcting.
  3. Double-click on the Case.
  4. Double-click on the Insurance Policy that needs to be corrected.
  5. Double-click on the Insurance Name to open the Edit Insurance Plan page.
  6. Double-click on the Insurance Company name to open the Edit Insurance Company page.
  7. Click the Insurance Program drop-down to update the insurance program code.
  8. Click Save all the way out (multiple saves may be required).

Then, rebill and resubmit all affected claims.