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Other Insured Claim Filing Indicator Code Must be Valid. 2320.SBR*09


Rejection Message

Other Insured Claim Filing Indicator Code must be valid. 2320.SBR*09

Rejection Details

This rejection indicates the claim was submitted with an Insurance Program code of “09 -Self-Pay.”

Certain payers will not accept claims without the appropriate insurance program code tied to the insurance company being billed.


Follow the instructions below to change the insurance program code:

  1. Click Encounters > Track Claim Status. The Find Claim window opens.
  2. Look for and double-click on the encounter that needs correcting. The Edit Claim window opens.
  3. Double-click on the Case. The Edit Case window opens.
  4. Double-click on the appropriate Insurance Policy. The Insurance Policy window opens.
  5. Double-click on the Insurance Name. The Edit Insurance Plan window opens.
  6. Double-click on the Insurance Company 
     name. The Edit Insurance Company window opens.
  7. Click the Insurance Program drop-down to select the  correct insurance program code.
  8. Click Save all the way out (multiple saves may be required).

Then, rebill and resubmit all affected claims.