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Kareo Help Center

Other Insurance Coverage Information: Health, Liability, Auto, Etc

Rejection Message Rejection Details Resolution

Other insurance coverage information (health, liability, auto, etc.)

This rejection indicates that Medicaid has a different primary insurance on file for this patient. The patient needs to contact Medicaid to update their patient file.

There are no resolution steps within Kareo. 

Please have the patient contact Medicaid to update their patient file to reflect Medicaid as the primary payer.

Then, rebill and resubmit all affected claims.