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Kareo Help Center

Other Insurance Coverage Information: Health, Liability, Auto, Etc


Rejection Message

Other insurance coverage information (health, liability, auto, etc.)

Rejection Details

This rejection indicates that Medicaid has a different primary insurance on file for this patient. The patient needs to contact Medicaid to update their patient file.


No steps to correct within Kareo.

Please have the patient contact Medicaid to update their patient file to reflect Medicaid as the primary payer.

When all corrective actions are completed, rebill and resubmit all affected claims.