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No Trading Partner Associated with this Claim

Rejection Message Rejection Details Resolution

No Trading Partner Associated with this Claim

This rejection indicates that the claim was submitted to a payer ID that does not support the claim form being billed. Either Professional (837P/CMS-1500) claims are being sent to an Institutional (837I/UB-04) Payer ID or vice-versa. 

Follow the instructions below to select the correct payer ID:

  1. Click Encounters > Track Claim Status.
  2. Look for and double-click on the encounter that needs correcting.
  3. Double-click on the Case.
  4. Double-click on the Insurance Policy that the encounter is billing.
  5. Double-click on the Insurance Name to open the Edit Insurance Plan page.
  6. Double-click on the Insurance Company name to open the Edit Insurance Company page.

***Note: Any changes made on the Edit Insurance Company settings will apply to ALL insurance policies and plans within the practice tied to this insurance company.***

  1. Select the Electronic Claims tab.
  2. Click the Electronic Payer Connection button.
  3. Search for and select the correct payer ID for the claim.
  4. Click Save all the way out (multiple saves may be required).

Then, rebill and resubmit all affected claims.

Note: Make sure to only select a UB Payer ID for Institutional (UB-04) claims submission. Do not select a UB Payer ID for Professional (CMS-1500) claims.