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NDC code [] is invalid. Procedure code <CPT> NDC code [] must be 11 digits

Rejection Message Rejection Details Resolution

NDC code [] is invalid. Procedure code <CPT> NDC code [] must be 11 digits.

Edit the procedure code under Settings > Codes
> Find Procedure.

Find procedure code 'CPT' and edit the NDC and
make sure it has 11 digits. Dashes (-) are ignored.

This rejection indicates that the claim includes a procedure (CPT/HCPCS) code with an invalid National Drug Code (NDC). 

Note: Although many NDCs are displayed on drug packing in a 10-digit format, electronic billing requires an 11-digit NDC number in a 5-4-2 format.

Submitter Action:

Visit Converting NDCs From 10 Digits to 11 Digits for help with NDC conversions.

Follow the instructions below to correct the NDC code:

  1. Click Settings > Codes > Find Procedures.
  2. Look for and open the Procedure (CPT) with an NDC number.
  3. Change the NDC Number to the correct 11-digit format.
  4. Click Save.

Then, rebill and resubmit all affected claims.

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