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Kareo Help Center

Missing No Vendor Match for NPI

Rejection Message Rejection Details Resolution


This rejection means that the NPI/TIN combination does not exist in the payer’s system. 

This particular payer requires providers to submit a paper claim first in order to be added to their system for electronic claims.

Follow these instructions to print paper claims:

  1. Rebill all affected claims.
  2. Click Encounters > Print Paper Claims.
  3. Narrow the filters for the start date, insurance company and patient (as needed).
  4. Choose the claim type for the insurance company.
  5. Click Print Claims.
  6. Once printed, select Yes to indicate that the claims have been printed.

Once a paper claim has been submitted and processed the provider can begin submitting claims electronically to this payer.