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Kareo Help Center

Internal Review/Audit Pending/Requested Information

Rejection Message Rejection Details Resolution

Internal review/audit Pending/Requested Information

Payer Rejection:

This indicates the payer sent a letter to the provider requesting more information. The clearinghouse cannot provide further clarification as the payer will only work directly with the provider to correct.

Submitter Action:

Please reach out to the payer for further assistance.

There are no resolution steps within Kareo. 

Please reach out to the payer directly to resolve.