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Kareo Help Center


Rejection Message Rejection Details Resolution


This rejection indicates that a tertiary insurance was included on the case. Claims cannot be submitted electronically to a tertiary insurance and will need to be sent on paper. 

If billing to a secondary insurance, the tertiary insurance will need to be made inactive on the case before submitting claims electronically.

Follow the instructions below to deactivate the tertiary insurance:

  1. Click Encounters > Track Claim Status.
  2. Look for and double-click on the encounter that needs correcting.
  3. Double-click on the Case.
  4. Double-click on the tertiary Insurance Policy.
  5. Uncheck the Active box on the lower right.
  6. Click Save all the way out (multiple saves may be required).

Then, rebill and resubmit all affected claims.