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Kareo Help Center

INVALID OTH

 

Rejection Message

INVALID OTH

Rejection Details

This rejection indicates a tertiary insurance was included on the case. Claims cannot be submitted electronically to a tertiary insurance and will need to be sent on paper. 

The tertiary insurance will need to be made inactive on the case before submitting claims electronically.

Resolution

Follow the instructions below to deactivate the tertiary insurance:

  1. Click Encounters > Track Claim Status. The Find Claim window opens.
  2. Look for and double-click on the encounter that needs correcting. The Edit Claim window opens.
  3. Double-click on the Case. The Edit Case window opens.
  4. Double-click on the tertiary Insurance Policy. The Insurance Policy window opens.
  5. Click to clear the "Active" checkbox.
  6. Click Save all the way out (multiple saves may be required).

Then, rebill and resubmit all affected claims.

 

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