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ERROR- Wrong Tax ID Used | ERROR- Dr Not On File/Not in System

Rejection Message Rejection Details Resolution

ERROR- Wrong Tax ID Used | ERROR- Dr Not On File/Not in System

The payer rejected the claim for provider not being found in their system.

Submitter Action:

Call the payer to verify that the provider is enrolled in the payer’s system.

Once the practice’s tax id has been updated in the payer’s system, rebill and resubmit all affected claims.

Or follow the instructions below to update the tax id in your practice settings:

  1. Click Settings > Practice Information.
  2. Enter the new tax id in the EIN field.
  3. Click Save.

Or follow the instructions below to update the tax id for a specific provider and specific insurance company only:

  1. Click Settings > Providers.
  2. Look for and open the provider record.
  3. Click on Claim Settings tab.
  4. Click Add.
  5. Click Insurance Company.
  6. Look for and select the insurance company.
  7. Change the Tax ID dropdown to the correct option.
  8. Check “Override EIN” and enter the correct tax id on file with the payer.
  9. Click Save all the way out.

Then, rebill and resubmit all affected claims. 

 

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