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Detailed description of service Acknowledgement / Rejected for relational field in error

Rejection Message Rejection Details Resolution

Detailed description of service Acknowledgement /
Rejected for relational field in error

This rejection indicates that the claim contains an NOC ("Not Otherwise Classified") procedure (CPT/HCPCS) code without a description. 

The payer requires that any NOC procedure codes billed to them include a detailed text description in the SV1 01-7 segment of the service line for a professional claim (or the SV2 02-7 of a UB claim) on the ANSI EDI file.

Follow the instructions below to enter an NOC
description:

  1. Click Encounters > Track Claim Status.
  2. Look for and double-click on the encounter that needs correcting.
  3. On the Edit Claim window, double-click on the Encounter number.
  4. Under the Procedure section, right-click the header bar and select Customize.
  5. Add the following columns to the Procedure section, click and hold an item, then drag it to the preferred location in the header bar:
  • Ref. Code
  • Line Note
  1. Select ADD under Ref. Code for the service line that needs correction.
  2. In the Line Note column, enter the NOC  information for the service line that needs correction.
  • Enter “NOC” in all caps followed by a space.
  • After the space, enter NOC information (cannot exceed 76 characters).

8.  Click Save and Rebill.

Then, resubmit all affected claims.