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Crosswalk did not give 1 to 1 match for NPI XXXXXXXXXX. Number of rows returned was 0

Rejection Message Rejection Details Resolution

Crosswalk did not give 1 to 1 match for NPI
XXXXXXXXXX. Number of rows returned was 0

This rejection indicates the payer does not recognize the provider matched to the NPI/tax ID combination in their system.

Submitter Action:

Verify the information (Group or Individual NPI, Tax ID or Social Security Number) that the provider is credentialed to bill under with the payer. You may need to contact the payer to retrieve this information.

  • Request the payer update the information on file if incorrect.

Follow the instructions below to update the billing information for a specific provider and specific insurance company:

  1. Click Settings > Providers.
  2. Look for and open the provider record.
  3. Click on the Claim Settings tab.
  4. Click Add.
  5. Click Insurance Company.
  6. Look for and select the insurance company.
  7. Change the NPI drop-down to the appropriate option (depending on how 
    you bill).
  8. (If necessary) Check “Override NPI” if a different Group NPI or Individual NPI needs to be entered.
  9. Change the Tax ID drop-down to the correct option (depending on how you bill).
  10. (If necessary) Check “Override EIN” if a different Tax ID needs to be entered.
  11. Click Save all the way out (multiple saves may be required).

Then, rebill and resubmit all affected claims.

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