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Claim Frequency Type Code is Invalid

Rejection Message Rejection Details Resolution

Claim Frequency Type Code is Invalid

This rejection indicates that the claim was submitted with an Insurance Program code of “09 -Self-Pay.” Certain payers will not accept claims without the appropriate insurance code tied to the insurance company being billed. The patient should not have a Self-Pay policy on a casewith an insurance policy. Self-Pay policies should be added to a separate case within Kareo.

Follow the instructions below to change the insurance program code:

  1. Click Encounters > Track Claim Status.
  2. Look for and double-click on the encounter that needs correcting.
  3. Double-click on the Case.
  4. Double-click on the appropriate Insurance Policy.
  5. Double-click on the Insurance Name to open the Edit Insurance Plan page.
  6. Double-click on the Insurance Company 
     name to open the Edit Insurance Company page.
  7. Click the Insurance Program dropdown to 
     update the insurance program code.
  8. Click Save all the way out (multiple saves may be required).

Then, rebill and resubmit all affected claims.

Follow the instructions below if there is a Self-Pay policy attached to the Case with the insurance policy: 

  1. Click Encounters > Track Claim Status.
  2. Look for and double-click on the encounter that needs correcting.
  3. Double-click on the Case.
  4. Double-click on the self-pay policy.
  5. Uncheck the "Active" box on the right.