|Rejection Message||Rejection Details||Resolution|
Claim Frequency Code Acknowledgement/Rejected for Invalid Information
This rejection indicates that an incorrect submission reason was included on the claim per the payer’s requirements.
The “Invalid Claim Frequency Code” refers to the Submit Reason selected on the encounter. The appropriate submission code depends on the payer’s requirements. For example, most Medicare payers will not accept any claim submission reason other than “1 –Original.”
The provider/biller should contact the payer to verify the appropriate submission reason code.
Follow the instructions below to enter the submit reason on the encounter:
6. Click Save and Rebill.
Then, rebill and resubmit all affected claims.
Note: The submit reason code depends on the payer's requirements.