Follow the instructions below to change the insurance program code:
- Click Encounters > Track Claim Status. The Find Claim window opens.
- Look for and double-click on the encounter that needs correcting. The Edit Claim window opens.
- Double-click on the Case. The Edit Case window opens.
- Double-click on the appropriate Insurance Policy. The Insurance Policy window opens.
- Double-click on the Insurance Name. The Edit Insurance Plan window opens.
- Double-click on the Insurance Company
name. The Edit Insurance Company window opens.
- Click the Insurance Program drop-down to select the correct insurance program code.
- Click Save all the way out (multiple saves may be required).
Then, rebill and resubmit all affected claims.