|Rejection Message||Rejection Details||Resolution|
COB AMOUNT IS MISSING OR INVALID
This rejection indicates that a tertiary insurance was included on the case. Claims cannot be submitted electronically to a tertiary insurance and will need to be sent on paper.
If billing to a secondary insurance, the tertiary insurance will need to be made inactive on the case before submitting claims electronically.
Follow the instructions below to deactivate the tertiary insurance:
Then, rebill and resubmit all affected claims.