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CHARGE MUST BE GREATER THAN ZERO

 

Rejection Message

CHARGE MUST BE GREATER THAN ZERO

Rejection Details

This rejection indicates the service line(s) was submitted with a Unit Charge of $0.00.

Resolution

Follow the instructions below to add a unit charge to the service line from the encounter:

  1. Click Encounters > Find Encounter. The Find Encounter window opens.
  2. Click the All tab.
  3. Look for and double-click on the encounter that needs correcting.
  4. Navigate to the Procedures section and enter a dollar amount for service line(s) with $0.00 under Unit Charge.
  5. Click Save & Rebill.

Then, resubmit all affected claims.




Encounter_UnitCharge.png
Tip: To prevent future rejections, ensure the procedure code(s) is added to the Standard Fee Schedule or Contract Rate to auto-populate the charge.