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Kareo Help Center

Billing Provider Tax ID/EIN Submitted Does Not Match BCBSF Files

Rejection Message Rejection Details Resolution


This rejection indicates that the Tax ID submitted on the claim does not match what BCBS has on file for this provider. 

Submitter Action:

The provider will need to contact Provider Services at the payer to verify if they are billing under the correct NPI and Tax ID and (if necessary) ensure the NPI and Tax ID on file in the payer’s system are updated and accurate.  

Once the practice’s tax id has been updated in
the BCBS system, rebill and resubmit all affected claims.

If necessary, follow the instructions below to
update the Tax ID in your practice settings:

  1. Click Settings > Practice Information.
  2. Enter the correct Tax ID in the EIN field. 
  3. Click Save

Or set up a claim settings override for the provider:

  1. Click Settings > Providers.
  2. Look for and open the provider record. 
  3. Click on the Claim Settings tab.
  4. Click Add.
  5. Click Insurance Company.
  6. Look for and select the appropriate insurance company.
  7. Change the Tax ID drop-down to the correct option (EIN or SSN).
  8. (If necessary) Check Override EIN is a different TAX ID/SSN needs to be entered.
  9. Click Save all the way out (multiple saves may be required).

Then, rebill and resubmit all affected claims.