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Billing Provider Address1 cannot be a PO Box or Lockbox Address. 2010AA.N3*01

Rejection Message Rejection Details Resolution

Billing Provider Address1 cannot be a PO Box or Lockbox Address. 2010AA.N3*01

This rejection indicates that the billing address cannot be a PO Box. Sending a PO box in the billing provider address information is against 5010 ANSI guidelines.

Submitter Action:

1. The provider can send this information in the Pay-to address

2. The provider can contact the payer and confirm that the provider’s physical address is in their system

Follow the instructions below to enter the “Pay to” address for all insurance companies the provider bills:

  1. Click Settings > Providers.
  2. Look for and open the provider record.
  3. Click on the Claim Settings tab.
  4. Check the "Enable Pay-To Address For Professional" box.
  5. Enter the Practice Name in the Name field.
  6. Enter an address in the Address field with a valid 9 digit zip code.
  7. Use the USPS Zip Code Look Up tool to validate the 9 digit zip code.
  8. Click Save all the way out (multiple saves may be required).

Or follow the instructions below to enter the “Pay to” address for a specific insurance company the provider:

  1. Click Settings > Providers.
  2. Look for and open the provider record.
  3. Click on the Claim Settings tab.
  4. Click Add.
  5. Click Insurance Company.
  6. Look for and select the insurance company.
  7. Check "Show Advanced Settings".
  8. Check the "Override pay-to Address" box.
  9. Enter an address in the Address field with a valid 9 digit zip code.
  10. Use the USPS Zip Code Look Up tool to validate the 9 digit zip code.
  11. Click Save all the way out (multiple saves may be required).

Then, rebill and resubmit all affected claims.