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Kareo Help Center

BWC Pay to Provider Number Invalid

Rejection Message Rejection Details Resolution

BWC PAY TO PROVIDER NUMBER INVALID

This rejection indicates that the payer requires the “Pay To” address to be included on the claim. 

The provider needs to submit the “Pay To” address information on the claim. This address needs to be populated in the NM1*87 segment of 2010AB loop information of the EDI file.

Follow the instructions below to enter the “Pay To” address for all insurance companies the provider bills:

  1. Click Settings > Providers. 
  2. Look for and open the provider record.
  3. Click on the Claim Settings tab. 
  4. Check the Enable Pay-to Address for Professional Claims box.
  5. Enter in the practice name in the Name field. 
  6. Enter in the Pay To address in the Address field. 
  7. Click Save all the way out (multiple saves may be required).

Then, rebill and resubmit all affected claims. 

Follow the instructions below to enter the “Pay To” address for a specific insurance company the provider bills:

  1. Click Settings > Providers. 
  2. Look for and open the provider record. 
  3. Click on the Claim Settings tab. 
  4. Click Add.
  5. Click Insurance Company.
  6. Look for and select the appropriate insurance company.
  7. Check the Show Advanced Settings box.
  8. Check the Override Practice Address box.
  9. Enter the Pay To address in the Address field. 
  10. Click Save all the way out (multiple saves may be required). 

Then, rebill and resubmit all affected claims.