Adjudication or Payment Date is Required When Sending Line Adjudication Information. 2430.DTP*573

Rejection Message

Adjudication or Payment Date is required when sending Line Adjudication Information.  2430.DTP*573

Rejection Details

This rejection indicates the adjudication date is missing on the payment from the primary payer.

Resolution

Follow the instructions below to add an adjudication date to the primary payment:

1. Click Encounters > Track Claim Status. The Find Claim window opens.
2. Look for and double-click on the claim that needs correcting. The Edit Claim window opens.
3. Double-click on the primary payment in the Transactions section on the right. The Edit Payment window opens.
4. Enter the Adjudication Date for the payment.
5. Click Save all the way out (multiple saves may be required).

Follow the instructions below to verify that the primary payment is set up to send the payment information:

1. Click Encounters > Track Claim Status. The Find Claim window opens.
2. Look for and double-click on the encounter that needs correcting. The Edit Claim window opens.
3. Double-click on the Case. The Edit Case window opens.
4. Double-click on the primary Insurance Policy. The Insurance Policy window opens.
5. Double-click on the Insurance Company name. The Edit Insurance Plan window opens.
6. Double-click on the Insurance Company name. The Edit Insurance Company window opens.
7. Click the Practice Settings tab.
8. Verify the "Send Coordination of Benefits (COB) information" checkbox is selected.
9. Click Save all the way out (multiple saves may be required).

Then, rebill and resubmit all affected claims.