Skip to main content

 

Kareo Help Center

Acknowledgement/Rejected for Missing Information Entity's Tax ID. Rendering Provider

 

Rejection Message

Acknowledgement/Rejected For Missing Information Entity's Tax ID. Rendering Provider

This rejection message is specific to United Health Care.

Rejection Details

This rejection indicates the practice’s Tax ID is not in United Health Care’s system.

Resolution

There are three possible solutions:

  1. The submitter may drop the claim to paper.
    1. Once the claim is received the UHC Claims Department will send the claim to the UHC Demographics team. The provider information will then be loaded into the UHC provider database and future claims for this line of business will be processed correctly.
  2. The provider can call the UHC demographics team at 877-842-3210.
    1. In the IVR (automated phone) system
      1. Enter the billing Tax ID number.
      2. Say “Other Healthcare Professional Services.”
      3. Say “Demographics Team.”
    2. The provider will then be advised on what steps to take to be loaded into the UHC provider database for the member’s line of business.
    3. Once United Health Care has the practice’s Tax ID in their system, rebill and resubmit all affected claims.  
  3. The provider may work with their UHC network account manager to have their information loaded into the UHC provider database for the member’s line of business.
    1. To determine your UHC network account manager, the provider can go to: www.unitedhealthcareonline.com.
    2. Once United Health Care has the practice’s Tax ID in their system, rebill and resubmit all affected claims.