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Acknowledgement/Rejected for Invalid Information Entity's Health Industry ID Number

Rejection Message Rejection Details Resolution

Acknowledgement/Rejected for Invalid Information Entity's Health Industry ID Number

 
This rejection indicates that the 3-digit alpha prefix for this patient’s insurance policy number is no longer valid.

Follow the instructions below to remove the 3-digit alpha prefix:

  1. Click Encounters >Track Claim Status.
  2. Look for and double-click on the encounter that needs correcting.
  3. Double-click on the Case.
  4. Double-click on the Insurance Policy.
  5. Remove the 3-digit alpha prefix from the Policy # field.
  6. Click Save all the way out (multiple saves may be required).

Then, rebill and resubmit all affected claims.