Acknowledgement/Rejected for Invalid Information Entity's Health Industry ID Number

Rejection Message

Acknowledgement/Rejected for Invalid Information Entity's Health Industry ID Number

Rejection Details

This rejection indicates the 3-digit alpha prefix for this patient’s insurance policy number is no longer valid.

Resolution

Follow the instructions below to remove the 3-digit alpha prefix:

1. Click Encounters > Track Claim Status. The Find Claim window opens.
2. Look for and double-click on the encounter that needs correcting. The Edit Claim window opens.
3. Double-click on the Case. The Edit Case window opens.
4. Double-click on the Insurance Policy. The Insurance Policy window opens.
5. Remove the 3-digit alpha prefix from the Policy # field.
6. Click Save all the way out (multiple saves may be required).

Then, rebill and resubmit all affected claims.