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A data element is too short. The length of Element NM109 (Identification Code) is '1'. The minimum allowed length is '2'. Loop 2330A NM109 Other subscriber name

Rejection Message Rejection Details Resolution

A data element is too short. The length of Element NM109 (Identification Code) is '1'. The minimum allowed length is '2'. Loop 2330A NM109 Other subscriber name.

 

This rejection indicates that the policy number was submitted with only 1 digit. The minimum length is 2.

Tip: Most Kareo Desktop Application subscription levels include access to a free eligibility check feature which can be used with many payers to verify a patient has active coverage. Utilizing this feature prior to submitting claims for a patient can help prevent this type of rejection. 

Follow the instructions below to edit the patient’s policy number:

  1. Click Encounters > Track Claim Status.
  2. Look for and double-click on the encounter that needs correcting. 
  3. Double-click on the Case
  4. Double-click on the appropriate Insurance Policy.
  5. Correct the Policy # and Group # as needed.
  6. Click Save all the way out (multiple saves may be required). 

Then, rebill and resubmit all affected claims.