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A data element is too short. The length of Element NM109 (Identification Code) is '1'. The minimum allowed length is '2'. Loop 2330A NM109 Other subscriber name

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Rejection Message

A data element is too short. The length of Element NM109 (Identification Code) is '1'. The minimum allowed length is '2'. Loop 2330A NM109 Other subscriber name.

Rejection Details

This rejection indicates that the policy number was submitted with only 1 digit. The minimum length is 2.

Resolution

Follow the instructions below to edit the patient’s policy number:

  1. Click Encounters > Track Claim Status. The Find Claim window opens.
  2. Look for and double-click on the encounter that needs correcting. The Edit Claim window opens.
  3. Double-click on the Case. The Edit Case window opens.
  4. Double-click on the appropriate Insurance Policy. The Insurance Policy window opens.
  5. Correct the Policy # and Group # as needed.
  6. Click Save all the way out (multiple saves may be required). 

Then, rebill and resubmit all affected claims.
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Tip: Most subscription levels include access to a free eligibility check feature which can be used with many payers to verify a patient has active coverage. Utilizing this feature prior to submitting claims for a patient can help prevent this type of rejection.