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Rejection Message Rejection Details Resolution


This rejection means that the claim contains an NOC code, which is a "Not Otherwise Classified" code that requires a detailed text description in the SV1 01-7 segment of the service line for a professional claim or the SV2 02-7 of a UB claim.

Follow the instructions below to enter an NOC description:

  1. Click Encounters > Track Claim Status.
  2. Look for and double-click on the encounter that needs correcting.
  3. On the Edit Claim window, double-click on the encounter number.
  4. Under the Procedure section, right-click the header bar and select Customize.
  5. Add the following columns to the Procedure section (click and hold an item, then drag it to the preferred location in the header bar):
    1. Ref. Code
    2. Line Note
  6. Select “ADD” under Ref. Code for the service line that needs correction.
  7. In the Line Note, enter the NOC information for the service line that needs correction.
    1. Enter “NOC” in all caps followed by a space.
    2. After the space, enter NOC information (cannot exceed 76 characters).
  8. Click Save all the way out.

Then, rebill and resubmit all affected claims.