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2310C Element NM109 is Used. It is not expected to be used when it has the same value as element NM109 in loop 2010AA

Rejection Message Rejection Details Resolution

2310C Element NM109 is used. It is not expected to be used when it has the same
value as element NM109 in loop 2010AA.

This rejection indicates that the facility and billing NPI sent out on the claim are identical.

Per ANSI 5010 requirements, the facility NPI should not be sent on the claim if it is the same as the billing NPI.

Follow the instructions below to remove the
facility NPI:

  1. Click Settings>Service Locations.
  2. Double-click on the location to open the Edit Service Location screen.
  3. Delete the NPI number.
  4. Click Save

Then, rebill and resubmit all affected claims. 

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