2310C Element NM109 is Used. It is not expected to be used when it has the same value as element NM109 in loop 2010AA

Rejection Message

2310C Element NM109 is used. It is not expected to be used when it has the same value as element NM109 in loop 2010AA.

Rejection Details

This rejection indicates the facility and billing NPI sent out on the claim are identical.

Per ANSI 5010 requirements, the service location NPI should not be sent on the claim if it is the same as the billing NPI.

Resolution

Follow the instructions below to remove the service location NPI:

1. Click Settings > Service Locations. The Find Service Location window opens.
2. Double-click on the location. The Edit Service Location window opens.
3. Delete the NPI number.
4. Click Save. 

Then, rebill and resubmit all affected claims.