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2010BB VALUE OF ELEMENT N403 IS INCORRECT

Rejection Message Rejection Details Resolution

2010BB VALUE OF ELEMENT N403 IS INCORRECT

This rejection indicates that an invalid zip code for the payer is being sent on the claim.

Submitter Action:

Please verify that the 9-digit zip codes submitted on the claim are valid for the payer’s Insurance Plan.

Note: Most payers require the full 9-digit zip code for addresses on electronic claims. This rejection typically indicates that the claim includes a zip code without the 4-digit extension.

All addresses will need to be verified using the USPS Zip Code Look Up.

Follow the instructions below to verify the payer’s address:

  1. Click Encounters > Track Claim Status.
  2. Look for and double-click on the encounter that needs correcting.
  3. Double-click on the Case.
  4. Double-click on the appropriate Insurance Policy.
  5. Double-click on the Insurance Name to open the Edit Insurance Plan page.
  6. Enter the address on file into the USPS Zip Code Look Up.
  7. If the 9-digit zip-code is not correct, enter the correct information into the Address field.
  8. Click Save until you get to the Edit Case screen.
  9. If there are multiple policies in the case, follow steps 4-7 for each policy.
  10. Click Save all the way out (multiple saves may be required).

Then, rebill and resubmit all affected claims.