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Kareo Help Center

Multi-Practice Provider FAQs

Answers to the most common multi-practice provider questions.

 

Question

Answer

What is a multi-practice provider? A provider who is activated in multiple practices within a single Kareo account.
How are multi-practice providers invoiced? Providers will be charged one subscription fee, subject to the Provider using and correctly inputting the same name, NPI, and other user information in connection with all relevant practices.
How does the subscription fee show on the invoice? Once the provider is set up correctly as a multi-practice provider, the practice names will show as Multiple Practices with the Billed Qty of 1 on the invoice. See the example below:

MPP_Invoice.png
How do I view my invoice? System administrators can download the account's invoice through through My Account.

Once logged in, download your invoice for review.
I am a multi-practice provider, but I'm being charged multiple times, how do I fix this? Provider's name, NPI and user information must be exactly the same in all practices to qualify as a multi-practice provider. For example, if the provider's name is "John Doe" in practice A but "Jon Doe" in practice B, the provider will not qualify as a multi-practice provider.

To ensure the provider is only charged once, edit the provider's information in all practices to match exactly. Edits can be completed in the webapp or the desktop application.
Who do I contact for additional questions regarding multi-practice providers? Contact Accounting Support at 888-775-2736 option 2 or email accounting@kareo.com.

 

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