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Kareo Help Center

Navigate Clearinghouse Reports

Updated: 05/06/2021
Views: 16781

Clearinghouse reports help you manage and monitor various billing workflow tasks; from claim processing to posting payments. These reports are generated on a daily, weekly or monthly basis depending on the type of report. You can search, review and print clearinghouse reports at anytime. It is recommended to monitor clearinghouse reports and take action on a daily basis.

Navigate Clearinghouse Reports

  1. Click Encounters > Clearinghouse Reports. The All tab of the Find Clearinghouse Report window opens by default.
Navigation to Clearinghouse Reports
  1. Navigate Find Clearinghouse Report window.
    1. For quick access to view and find help articles for common claim rejections and resolutions, click Kareo Rejection Troubleshooting Guide.
    2. For quick access to submit a missing ERA Kareo Support case, click Missing Electronic Remittance Inquiry Request.
    3. All: Selected by default and displays all clearinghouse reports.
    4. Claim Processing: Click to display Kareo internal validation reports, the clearinghouse acknowledgement/rejection reports, and the payer acknowledgement/rejection reports.
    5. Electronic Remittance: Click to display Electronic Remittance Advice (ERA) and Electronic Funds Transfer (EFT) reports.
    6. Patient Statements: Click to view patient statement batch confirmation reports, patient statement error reports, and patient change of address reports. 
    7. Other Reports: Applicable for practices/providers enrolled with Change Healthcare clearinghouse payers that support Explanation of Benefits (EOB) reports.
    8. Report search: Use the Look For search bar to enter all or part of a keyword for the report and click the drop-down arrow to select a specific field/column to Search In. Then, click Find Now. To clear the search bar and selection, click Clear.
    9. "Show unreviewed only": Selected by default and displays all reports that are not marked as reviewed. To also include reviewed reports, click to deselect "Show unreviewed only".
    10. The following report information varies depending on Kareo services used by the practice (e.g., clearinghouses, payers, EDI services, patient statement mailing service). 
      • ID: Clearinghouse report ID assigned by Kareo.
      • Report category: Processing, ERA, Statement, or Other.
      • Type of report generated: Internal, Clearinghouse, Payer, or Printer.
      • Source or payer the report is associated with: e.g., PSC Info Group, Kareo, MedAvant (Change Healthcare), Aetna, Medicare.
      • Received: Date the file was received in Kareo.
      • Reviewed: No or Yes indicates whether the report was marked as reviewed.
      • Notes: A brief description of the report.
      • Comments: Internal comments entered on the report.
    11. Click to select and highlight a report or double click to open and view a report.
    12. View: Click to open and view a highlighted report.
    13. Mark as Reviewed: After reviewing a report and determining no further action is needed, click to mark the report as reviewed.
    14. Pagination: Click the arrows to navigate forward or back, or enter a specific page number. Each page displays up to 20 reports.
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