Once the payer receives a batch of claims, they review the claims for missing or invalid information before adjudicating them. For the most common rejections and resolutions, see the Claim Rejection Troubleshooting Guide; however, payer rejections can frequently change and you may need to contact the payer directly for clarification (be prepared to provide information about the type of error message you are receiving).
Note: Depending on the reason for rejection, a payer may reject a single claim and process the remaining claims or reject all claims created from an encounter.
- Click to access the encounter record.
- Reason for rejection.
- Number of claims rejected in the report.