User Account Roles

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Updated: 02/25/2020
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System Administrators of billing company accounts and accounts created prior to May 9, 2016 can assign a user account role to each user created in the Desktop Application (PM). Assigning a user account role automatically applies a pre-defined permission set to the user. You can customize each user account role or create new user account roles at any time.

There are several preset user account roles offered:

Administrator: Full control and access to account and practice wide functionality.
Biller: Access to most billing and collections functionality.
Billing Manager: Access to all billing and collections functionality, practice reports and settings, and accounting options.
Office Manager: Access to patients and scheduling, scheduling templates and practice settings.
Practice Administrator: Available for billing company accounts. Full control and access to practice wide functionality.
Provider: Access to most practice wide functionality and some account management functionality.
Scheduler: Access to most patient and scheduling functionality.

You will always begin with navigating to Manage Roles before creating, editing, or deleting a user account role.

Navigate to Manage Roles Navigate to User Accounts and click the Manage Roles tab. The list of Roles displays.
Create New Role To prevent duplication, navigate to Manage Roles and verify the role is not in the system then click + Create New Role. Enter the information: Role details: The name and brief description of the new role. Preset User Account Permission Settings: If desired, select an existing user account role to automatically apply a pre-defined permission set. If selected, review the permissions and customize as needed. Account Permissions and Practice Permissions: Click to select the permissions included in the role. Click Save New Role. Note: Once created, the option to select the new role becomes available to assign to a user.
Edit Role Navigate to Manage Roles then click on the role to open. The role information displays. Make the desired changes. Click Save Changes.
Delete Role Navigate to Manage Roles. The list of Roles displays. Find the role(s) and click to select "Delete" on the right of the listed role(s). Click Delete selected roles. A confirmation pop-up appears. Click OK to confirm the deletion.The role is deleted. Note: Only roles with no user accounts associated can be deleted.

Navigate to Manage Roles

Create New Role

Edit Role

Delete Role