Create Temporary Password

System Administrators can create a temporary password for a user experiencing password issues. Once created, the user logs into Tebra with the temporary password and is prompted their password has expired and to create a new password. 

Note: To protect the security of the account, Customer Care cannot reset or create passwords for users. If you are unable to remember your password, click Forgot your password? on the Tebra - Sign In window or I forgot my username/password! on the web platform login page. 

Create User Account Password Navigate to User Accounts then click on the user to open. The user account opens to the General tab by default.  Tip: When there are numerous users listed, use the Search user accounts box to enter all or part of a user's Name or Login email. Note: Accounts created after May 9, 2016 will see Web Users. Click to select "Set new password". Additional fields display. Set password and Verify password: Enter the temporary password and verify it by entering it again.  Click Save Changes.  If the user has Account Administrator permissions, enter "ADMIN" to confirm and continue when prompted.

Create Web User Password Navigate to Web User Roles then click Edit on the right of the user's name. The Edit User/Provider window opens.  Password and Repeat Password: Enter the temporary password and verify it by entering it again.  Click Save User/Provider.