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Kareo Help Center

Add a Paper-Based Workers' Compensation Insurance Company

Workers' Compensation payers that do not support electronic claim submission can be added to Kareo as paper-based payers. The insurance company record stores general insurance company information and paper claim settings. Claims for paper-based payers are submitted by mail from your practice directly to the insurance company. 

For an additional fee, Kareo offers an additional option for workers' compensation payers that do not support electronic claims. Read more about how payers can be set up as an ePaper Payer ("drop-to-paper") that enables your practice to submit claims electronically to Jopari and have the clearinghouse mail the claim to the payer.

Navigate to Insurances

Click Settings > Insurance > Insurance Companies. The Enrollments dashboard opens.


Add a paper Workers' Comp Insurance Company

  1. Click +Add Insurance in the upper right of the window. The Add Insurance window opens.

Search Other Tab

  1. Click the Search Other tab.
  2. Click More Filters. The Type, Clearinghouse, and State options open.
  3. Click the Type drop-down arrow and select Worker's Comp/Auto Accident.
  4. Click the Clearinghouse drop-down arrow and select Jopari.
  5. Begin typing the payer name and select it from the auto-populated list.
  6. If the payer does not appear in the results, enter the insurance company name in the search box and click Add to create it as a custom payer.
    Note: Electronic services are not available with custom payers.
  7. Added insurance companies display under Selected Insurances. Note: An insurance company that displays in yellow is either a duplicate in the Selected Insurances list or is an existing insurance company in your account.
  1. Click X to remove an insurance company from the list.
  1. Click Save when all insurance companies have been added. The Enrollments dashboard re-opens and the selected insurance companies display in the list of insurances.

Configure Insurance Company Settings

Once added, it's important to configure each insurance company's settings in Kareo to ensure proper claim submission.

  1. Click the insurance company name on the Enrollments dashboard. The Edit Insurance Company window opens to the General tab.
  1. Name: Enter insurance company name.
  2. Address (optional): Enter insurance company address. Note: This address will not appear anywhere on a claim.
  3. Insurance Program: Select the insurance program type from the drop-down list.
  4. Default Adjustment: Select an adjustment code from the drop-down list to auto-populate the Contractual Adjustment field when manually posting payments. If you are not sure what to select, leave the selection at Default.
  5. Notes (optional): Enter any notes for your records regarding this insurance company.
  6. Contact (optional): Enter the insurance company contact information.
  7. Scope: select an option from the drop-down list.
  • Practice Specific: The insurance company is available only to the practice you are logged into.
  • All Practices: The insurance company is available to all practices associated with the Kareo account (company).
  1. Click the Practice Settings tab at the top of the window.


  1. Click the Enrollment Status drop-down arrow and select Not Enrolled.
  2. Check the following boxes:
  • "Disable electronic claims for this biller"
  • "Send Coordination of Benefits (COB) information"
  • "Provider accepts assignment of benefits"
  • "Exclude patient payments from claims sent to insurance"
  • "Allow zero balance transfers on claims"
  1. Click Save. The Edit Insurance Company window closes and the Enrollments dashboard reopens.