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Kareo Help Center

Deactivate Practice

Updated: 06/25/2021
Views: 2836

System Administrators can deactivate a practice so that it is no longer included in any of the enterprise wide reports and no longer appears in the list of practices when a user logs into the system. All of the data previously entered for a practice remains intact and can be accessed at a later time by reactivating the practice. 

Important Notes:

  • If you’d like to download a copy of the data in the practice, you must do so prior to deactivation.
  • If you need to reactivate this practice within the next 30 days, you will need to contact the Accounting department at [email protected] to do so.
  • By deactivating a practice, you will also deactivate all associated providers.
  • Deactivating the practice in the Desktop Application (PM) does not deactivate Clinical, Engage, or Telehealth subscriptions. The account will continue to be charged for these subscriptions per provider on your monthly invoice if you do not specify which module(s) the deactivation is for.
  • You will not be refunded a pro-rated subscription fee for a partial month upon deactivation.

Deactivate Practice

Send the deactivation request to Kareo Support no less than 10 days before the end of the month per Section 8 of Kareo's Customer Agreement.

  1. Email [email protected] with the following information:
    1. Account name, practice name, and Kareo ID
    2. Best contact phone number and email
    3. Module(s) you wish to cancel: Billing, Clinical, Engage, or Telehealth
  2. The Cancelation Specialist Team will reach out as soon as possible.


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