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Kareo Help Center

Kareo System FAQs

Updated: 10/16/2020
Views: 332

Answers to the most common questions about the Kareo system.

Kareo System FAQs

Question Answer
How is data stored and secured in Kareo? We have sophisticated systems in place to keep your data safe and backed–up. For more information, please read our Security Notice.
What port does Kareo use to connect? The port Kareo uses to connect to our servers using TCP/IP connection is 8026.
Can the Kareo Desktop Application (PM) be used with a Mac? Kareo is a native Windows-based application that you install onto your computer in order to access your online patient and medical billing information. However, the following two options can be purchased and allow you to run Windows applications, like Kareo, side-by-side with your normal Mac applications. In addition, you need to purchase a license for the Windows operating system before being able to use Kareo.

Note: You are solely responsible for ensuring that your use of third party products and services meets your requirements and those of all applicable laws. Kareo shall not have any responsibility or liability for or related to your use of any third party products or services.

Why is Kareo stuck attempting to download or install a new version? If Kareo is stuck checking for a new version, a certain XML document may have been corrupted during the install and needs to be deleted.

Resource: Kareo Stuck Checking for New Version
I'm getting Error 2318 File does not exist / Error 1603 Fatal error during installation. Now what? Customers on Windows 8, 8.1, and 10 with McAfee Anti-Virus enabled may receive these errors when attempting to download or install an updated version of Kareo. Typically, restarting your computer should clear these errors, if not, follow the additional steps on the below resource.

Resource: Installation Error 2318 / Error 1603
I'm getting a CefSharp.Core.dll error during installation. Now what? To resolve this issue, ensure the operating system meets Kareo's system requirements and complete all Windows updates before installing the new version. 

Resource: Installation Error CefSharp.Core.dll