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Kareo Help Center

Error 2318 File does not exist / Error 1603 Fatal error during installation

When prompted to download or install an updated version of the desktop application, some customers on Windows 8, 8.1, and 10 with McAfee Anti-Virus enabled are receiving the following errors:

  • Error 2318 File does not exist
  • Error 1603 Fatal error during Installation

There are three possible resolutions to clear the errors:

  1. Restart your computer.
    • If restarting does not resolve the issue, go to step 2.

Restart.png
  1. Run the Windows Chkdsk Utility.
    1. Press Windows+X on your keyboard. The Quick Access Menu opens.
    2. Click Command Prompt (Admin). The Administrator: Command Prompt window opens.
    3. Type "chkdsk /f" and press Enter on your keyboard.
    4. Type "Y" and press Enter on your keyboard.
    5. Restart your computer.
      • If restarting does not resolve the issue, go to step 3.

windowchkdsk.png
  1. Uninstall Kareo, then reinstall Kareo.

Uninstall.png

 

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